GENESIS Terms and Conditions of Sale


GENESIS is distributed by M/W International Inc. (MWI), (hereinafter referred to as Company) which requires that all orders be submitted in writing. An order is not binding until MWI issues an acknowledgment, which will include price information and an anticipated shipping date.

Cancelled Orders

After order was placed and acknowledged, there will be a 50% charge for cancellation.  All made to order items cannot be returned.GSA Orders are processed immediately and therefore cannot be cancelled; Cost is 100% of the order value.

Change Orders

Changes made after order is entered and acknowledged may result in additional costs for material, labor, and warehousing fees. This may cause delays to quoted delivery.


Cutouts will be included as shown on drawings.  Not included are wiring, cabling, conduit, connections to building power to be done by qualified electrician.

Freight Claims

All shipments should be carefully inspected for apparent and hidden damages before acceptance. The delivering carrier should record any damage/shortage on bill of lading before driver departs.

If further damage is found after delivery, carrier should be notified immediately.  Any damaged product must be kept at delivery point in its original packaging. Carrier liability ends after 15 days from date of delivery.

M/W shall not be liable for loss or damage to product that occurs in transit and customer’s sole remedy for any such damages shall be to seek appropriate recourse against the carrier.

Installation (when applicable)

Installation over finished construction will be done without use of destructive fasteners to insure future flexibility. Labor provided on a straight time basis, unless otherwise quoted.

Clean up – Site will be left broom clean. Scrap will be removed to dumpsters provided and removed at no cost to our company.

Delivery/Unloading – Use of freight elevators or hoist access are to be provided at no cost to our company.  Direct access for unloading is necessary.  Customer is responsible for any additional costs should street unloads, re-consignments, inside delivery, stairs, and etc. situations occur.

Payment Terms

An advance payment of 50% of the order value is due with the Purchase Order.  Balance net 30.

Return Merchandise

All returns must be approved and authorized in writing by the Company. Acceptance of return merchandise is subject to inspection and a minimum 25% restocking charge. Made-to order items cannot be returned.

Shipping and Delivery

All orders are shipped F.O.B. factory freight prepaid to the 48 contiguous United States.  MWI will select the method of shipment routing and carrier on all prepaid shipments.

Shortage Claims

Customer must report shortages to M/W within five (5) days immediately following delivery.

Shortages reported after that time may not be honored.

Site Readiness

Delays in site readiness which may result in warehousing or shipping delays may require additional fees.


MWI may transfer product to storage at the customer’s risk and expense if the customer is unable to take delivery of product as scheduled. Upon such transfer to storage, the customer assumes risk of loss. MWI will invoice the customer on a monthly basis for storage fees and the customer will make payments in accordance with MWI’s standard payment terms.


All sales & use taxes are the Purchaser’s responsibility. Should Purchaser be exempt, it’s their responsibility to provide exempt cert.


M/W warrants that its GENESIS components are free from defects in materials and workmanship for five (5) years. Such warranty is subject to manufacturer’s direct warranty and limited to repair or replacement of said product at manufacturer’s discretion. Fabric warranty for three (3) years.

Unauthorized repairs or abusive use will automatically void any warranties.  All pieces of furniture are inspected by the manufacturer at point of shipping.

This warranty does not cover defects or damage resulting from accidents, misuse, improper installation and relocation methods or transfer to storage. Fabric and/or finishes are not warranted against fading or wearing, or improperly cleaned or treated by the customer or by others.


Installation, production, or shipping delays caused by labor strikes, material shortages, natural disasters, or other means beyond our control are not our responsibility and in no event can M/W be held liable for any loss or damages.